Frequently Asked Questions
Quick answers about ordering, payment, shipping, returns, and sizing. If your question is not covered here, reach out through the contact details at the bottom of this page.
Orders & Payment
How do I place an order? +
Browse the shop, choose your size and color, add the item to your cart, and complete checkout. An order confirmation email is sent once payment is confirmed.
What payment methods are accepted? +
The payment options available at checkout are accepted on our store. Please complete payment through the secure checkout screen; orders are processed after payment confirmation.
Can I change or cancel my order after placing it? +
Contact us by email as soon as possible if you need to change a size, color, or address. Once an order has been processed or dispatched, changes can no longer be guaranteed. See our Refund & Return Policy for what to do after dispatch.
Will I receive an order confirmation? +
Yes. A confirmation email is sent after payment. If you do not see it, check your spam or promotions folder before contacting support.
Shipping & Delivery
How long does processing take? +
Orders are processed and dispatched within 1–2 business days after payment confirmation. Processing time is separate from delivery time.
How long does delivery take? +
After dispatch, delivery typically takes 3–7 business days. This is an estimate rather than a guaranteed delivery date, as carriers may experience delays. Full details are in our Shipping Policy.
Do you provide tracking? +
Yes. Every order includes tracking once dispatched, and the tracking information is sent to your email so you can follow the package to your door.
How much does shipping cost? +
Shipping cost is calculated and shown at checkout before you pay. Original shipping charges are not refunded on returned orders, as noted in our return policy.
Returns & Exchanges
How do returns work? +
Eligible items can be returned within 30 days of delivery. Items must be unworn, unwashed, and returned with original tags and packaging intact. Please review the Refund & Return Policy before starting a return.
How long does a refund take? +
After we receive and inspect the returned item, the refund is issued to the original payment method within 7–10 business days. Original shipping charges are not refunded, and return shipping for personal reasons is covered by the buyer.
My item arrived damaged or incorrect — what now? +
Contact us within 7 days of delivery with photos of the item and packaging, and we will make it right under our return policy.
Sizing & Products
How do I find the right size? +
Size information and measurements are provided on each product page. Compare your own measurements to the chart before ordering. If you are between sizes or unsure, email us before you buy and we will help you choose.
Where do I find fabric and care details? +
Fabric composition and care instructions are listed on the product page and on the item label. Always follow the care label to keep the item in good condition.
Still Have a Question?
Email us with your order number if the question relates to a purchase, and we will reply within 1–2 business days.