Privacy Policy

01Introduction

This Privacy Policy explains how KEANTEMARQUIEL LLC (“we”, “us”, or “our”) collects, uses, stores, and protects the personal information you provide when you visit our website, browse our products, or place an order. We are committed to keeping your personal information secure and being transparent about what we do with it.

By using our website or purchasing our products, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our website.

02Information We Collect

We collect information that you provide directly to us and information collected automatically as you use our website.

Personal identification information

• Your full name
• Email address
• Phone number
• Billing address and shipping address
• Account details, if you create an account on our website

Order and payment information

• Products you order, order history, and purchase amounts
• Payment details submitted at checkout. We do not store your full card number on our servers; payment is processed by our trusted payment service providers under their own security standards.

Technical and usage information

• IP address, browser type and version, device type, and operating system
• Pages visited, time spent on pages, referring website, and click behavior
• Cookies and similar tracking technologies, as described in Section 04

03How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including payment, packaging, and delivery.
• To communicate with you about your order, shipping status, returns, and customer service requests.
• To create and manage your account, if you choose to register.
• To send order confirmations, receipts, and transactional messages.
• With your consent, to send marketing emails, promotions, and product updates; you can opt out at any time.
• To improve our website, product assortment, checkout experience, and customer service.
• To detect and prevent fraud, unauthorized transactions, and security issues.
• To comply with legal obligations and respond to lawful requests from authorities.

04Cookies

Cookies are small text files stored on your device when you visit a website. We use cookies to keep items in your shopping cart, remember your preferences, analyze site traffic, and support secure checkout.

• Essential cookies: required for the website to function, such as cart and login state. These cannot be disabled.
• Preference cookies: remember settings such as language and region.
• Analytics cookies: help us understand how visitors use the site so we can improve it.
• Marketing cookies: used only where you have consented, to show relevant product advertisements.

You can clear or block cookies through your browser settings. Please note that disabling essential cookies may prevent checkout and account features from working correctly.

05How We Share Your Information

We share personal information only with service providers who help us run our business, and only to the extent necessary:

• Payment processors: to securely authorize and complete your payment.
• Shipping and logistics providers: to deliver your order and provide tracking.
• Website hosting, analytics, and customer service tools: to operate and improve our store.
• Legal authorities: when required by law, court order, or to protect our rights, safety, or property.

All third-party recipients are expected to protect your information and may not use it for their own independent marketing.

06Data Retention

We keep your personal information only for as long as needed to fulfill the purposes described in this policy, including completing your order, maintaining records for accounting and tax obligations, resolving disputes, and enforcing our agreements. When your information is no longer required, we delete or anonymize it using reasonable security measures.

07Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: ask us to update inaccurate or incomplete information.
• Deletion: request that we delete your personal information, subject to records we are required to keep by law.
• Restriction or objection: ask us to stop processing your information in certain circumstances.
• Opt-out of marketing: unsubscribe from promotional emails using the link in each message or by contacting us directly.

If you are a California resident, you may request to know the categories and specific pieces of personal information we have collected, request deletion, and direct us not to sell your personal information. To make any request, contact us using the details in Section 11; we will respond within the period required by applicable law.

08Children’s Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

09Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. Please protect your account password and do not share it with others.

10Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be highlighted on our website where appropriate. We encourage you to review this page periodically.

11Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal information, reach us through the details below.