Shipping Policy

01Overview

This Shipping Policy explains how orders are processed, dispatched, and delivered, along with estimated timeframes and what to do if a package does not arrive as expected. Please read it together with our Refund & Return Policy.

02Order Processing Time

After your payment is confirmed, orders are typically processed and dispatched within 1–2 business days. Business days exclude weekends and public holidays.

• Orders placed on weekends or holidays are processed on the next business day.
• During sales, promotions, or high-demand periods, processing may take slightly longer; we will notify you by email if there is an unexpected delay.
• You will receive a shipping confirmation email with tracking information once your order has been dispatched.

03Shipping Destinations & Rates

We ship to addresses within the United States, including all 50 states. Shipping costs are calculated at checkout based on the destination, order weight, and order total. Any available free-shipping offer will be shown to you before payment is completed.

We are unable to ship to PO boxes that do not accept the selected carrier, or to addresses outside the United States at this time.

04Delivery Timeframe

Delivery estimates below begin after the order has been dispatched, not after purchase, and are not guaranteed:

• Standard shipping: generally 3–7 business days after dispatch.
• Remote or rural areas, weather events, carrier backlogs, or holiday periods may extend delivery time.

05Order Tracking

Once your order ships, a tracking number is sent to the email address used at checkout. You can use this number on the carrier’s website to follow the package’s progress. Tracking information may take 24–48 hours to update after dispatch.

06Address Issues

Please double-check your shipping address at checkout. If you notice an error after placing the order, contact us at keate2810@outlook.com as soon as possible so we can correct it before dispatch.

Once a package has been dispatched, address changes are not guaranteed. A package returned to us because of an incomplete or incorrect address supplied by the customer may be reshipped at the customer’s expense.

07Undeliverable Packages

If a package is returned to us as undeliverable due to an unclaimed address, refused delivery, or repeated failed delivery attempts, we will contact you to arrange reshipment. Reshipment costs are borne by the customer. If you no longer want the order, we can issue a refund for the merchandise, excluding the original shipping cost, after the package is received back.

08Lost or Damaged in Transit

If tracking shows the package as delivered but you have not received it, first check with household members, neighbors, and the safe locations the carrier may have used. Contact us within 10 business days so we can open an investigation with the carrier.

If an item arrives damaged in transit, email us within 7 days of delivery with photos of the damaged item, packaging, and shipping label. We will arrange a replacement or refund under our Refund & Return Policy.

09Contact Us

For questions about shipping, tracking, or delivery, reach us through the details below.