Refund & Return Policy

01Overview

Thank you for shopping with KEANTEMARQUIEL LLC. We want you to be satisfied with your purchase. This policy explains the conditions under which you may return items and receive a refund or exchange.

You have 30 days from the date of delivery to return an eligible item for a refund or exchange. The return request must be sent to us within this window; returns initiated after 30 days may not be accepted.

02Return Eligibility

To be eligible for a return, your item must meet all of the following:

• Unworn, unwashed, and undamaged.
• All original tags, labels, and packaging are attached and intact.
• Returned within 30 days of delivery.
• Accompanied by the original order number or proof of purchase.

Items that have been worn, washed, altered, damaged by the customer, or returned without original tags cannot be accepted.

03Non-Returnable Items

The following items are final sale and cannot be returned or refunded:

• Sale, clearance, or discounted items marked final sale.
• Items damaged due to misuse, washing outside the care instructions, or normal wear.
• Gift cards and any complimentary or free promotional items.

04How to Return an Item

Do not send items back without first contacting us. To start a return:

• Email us at keate2810@outlook.com with your order number, the item(s) you wish to return, and the reason for the return.
• Wait for our approval and return instructions (including the return address and any RMA reference).
• Pack the item securely in its original packaging and ship it to the address we provide. We recommend using a trackable shipping service and keeping the tracking number.

05Exchanges

We can exchange eligible items for a different size or color, subject to availability. To request an exchange, follow the steps in Section 04 and tell us the replacement size or color you need.

If the replacement item has a different price, we will charge or refund the difference. If the requested size or color is out of stock, we will issue a refund for the returned item instead.

06Refunds

Once we receive and inspect your returned item, we will notify you of the result. Approved refunds are issued to the original payment method within 7–10 business days after inspection. Original shipping charges are non-refundable.

Please allow additional time for your bank or payment provider to post the refund to your account, as processing times vary by institution.

07Return Shipping Costs

For returns due to change of mind or sizing, the customer is responsible for return shipping costs; we do not provide prepaid return labels for change-of-mind returns.

If an item arrives damaged, defective, or incorrect (see Section 08), we cover the reasonable return shipping cost.

08Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us at keate2810@outlook.com within 7 days of delivery and include photos of the item, packaging, and shipping label. We will arrange a free replacement or a full refund, including shipping, at your preference.

09Order Cancellation

You may cancel an order free of charge before it has shipped. Email us as soon as possible with your order number. Once an order has entered fulfillment or been dispatched, it cannot be cancelled and must be handled through the return process above.

10Contact Us

For return requests, refunds, or questions about this policy, reach us through the details below.